Last updated: June 14, 2025

1. Who We Are

Urgent Drain Care is a drain unblocking and repair company serving Dublin, Wicklow, and Wexford.
Website: www.urgentdraincare.ie

2. What Personal Data We Collect

We may collect and store the following personal data when you use our services or contact us:

• Your name
• Phone number
• Email address
• Home or business address
• Information provided via forms or phone calls
• IP address and browser/device details
• Website usage data through cookies and analytics

3. How We Use Your Data

We use your data to:

• Respond to enquiries
• Book and deliver drain services
• Provide customer support and follow-ups
• Send service updates and confirmations
• Run targeted ads and measure performance (e.g., Meta Ads, Google Ads)
• Improve website functionality and experience

We do not sell or rent your personal information.

4. Legal Basis for Processing

We process personal data based on the following legal grounds:

• Contract: to deliver services you request
• Legitimate interest: to operate and improve our business
• Consent: for optional marketing (which you can withdraw)
• Legal obligation: to comply with Irish/EU law

5. How We Share Your Data

We may share your information with trusted third parties, such as:

• CRM or booking platforms
• Ad networks (e.g., Meta, Google)
• Analytics tools (e.g., Google Analytics)
• Regulatory or legal authorities when required

All data processors we work with follow GDPR compliance or equivalent safeguards.

6. Cookies

Our site uses cookies to:

• Enhance your browsing experience
• Track visitor data via analytics
• Support remarketing campaigns on Google and Meta

You can control cookies via your browser or our cookie banner.
View our Cookie Policy for more info.

7. How We Store and Protect Your Data

• Data is stored on encrypted servers within the EU or GDPR-compliant platforms.
• Access is limited to authorised personnel.
• Data is retained only as long as needed for service or legal reasons.

8. Your Rights Under GDPR

You have the right to:

• Access your personal data
• Correct or delete your data
• Object to or restrict how we process your data
• Withdraw consent for marketing at any time
• Lodge a complaint with the Data Protection Commission in Ireland

To exercise your rights, email us at: privacy@urgentdraincare.ie

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the updated date. Continued use of the site indicates acceptance of the updated policy.

10. Contact Us

For questions or concerns, please contact us:
📧 privacy@urgentdraincare.ie
📞 Visit our Contact Page for phone support